Privacy Policy

At GxBet Casino, we recognize the paramount importance of protecting your personal information and maintaining complete transparency regarding our data handling practices. Our commitment extends beyond mere compliance with applicable privacy regulations - we strive to establish trust through comprehensive protection measures and clear communication about how your information is collected, processed, and safeguarded.

Information Collection and Processing

When you register with our platform, we collect essential personal details including your full name, email address, telephone number, date of birth, and residential address. Financial information such as payment method details and transaction history becomes part of your profile to facilitate secure banking operations. Technical data including IP addresses, device information, browser specifications, and gameplay patterns helps us enhance your gaming experience while maintaining security protocols.

We gather this information through various channels: direct registration forms, account verification procedures, customer support interactions, promotional participation, and automated systems that monitor platform usage. Cookie technology and similar tracking mechanisms collect behavioral data to personalize your experience and improve our services continuously.

Purpose of Data Processing

Your personal information serves multiple essential functions within our operations. Account management requires verification of identity, age confirmation (18+ requirement), and maintenance of accurate player records. Financial transactions demand secure processing of deposits, withdrawals, and bonus distributions while complying with anti-money laundering regulations.

Customer service delivery depends on accessing your account details to resolve queries efficiently and provide personalized assistance. Marketing communications utilize your preferences to deliver relevant promotional offers and important account updates. Security measures employ your data to detect fraudulent activities, prevent unauthorized access, and maintain platform integrity.

Regulatory compliance necessitates maintaining detailed records for licensing authorities, tax reporting, and responsible gambling monitoring. Game fairness verification uses gameplay data to ensure random outcomes and detect any irregular patterns that might indicate system manipulation.

Legal Basis for Processing

We process your personal information based on several legal foundations established under applicable data protection laws. Contractual necessity forms the primary basis - processing is essential for account creation, game participation, payment processing, and service delivery as outlined in our Terms and Conditions.

Legal compliance requires us to maintain records for regulatory reporting, anti-money laundering checks, taxation purposes, and responsible gambling obligations. Legitimate interests justify processing for fraud prevention, security enhancement, service improvement, and direct marketing to existing customers.

Explicit consent governs optional activities such as newsletter subscriptions, promotional communications, and participation in surveys or special offers. You maintain complete control over consent-based processing and can withdraw permission at any time through your account settings.

Data Sharing and Disclosure

GxBet Casino operates under strict data sharing principles, limiting disclosure to essential business operations and legal requirements. Service providers including payment processors, game developers, customer support platforms, and technical infrastructure partners receive only necessary information to fulfill their specific functions.

Regulatory authorities may access your data when legally required for licensing compliance, investigation purposes, or statutory reporting obligations. Law enforcement agencies can request information through proper legal channels when investigating suspected criminal activities or court-ordered procedures.

Business partners involved in promotional activities or affiliate programs may receive limited marketing data, but only with your explicit consent and under strict confidentiality agreements. We never sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Corporate restructuring events such as mergers, acquisitions, or asset transfers might involve data disclosure to prospective buyers, but only under comprehensive confidentiality protections and with advance notice to affected customers.

International Data Transfers

Our primary data storage facilities are located in Costa Rica, where SOCIEDAD DE RESPONSABILIDAD LIMITADA operates under local data protection regulations. Additional processing may occur in other jurisdictions where our service providers maintain technical infrastructure or customer support operations.

Cross-border transfers comply with applicable international data protection standards through various safeguarding mechanisms. Adequacy decisions, standard contractual clauses, binding corporate rules, and certification schemes ensure your information receives equivalent protection regardless of processing location.

European Economic Area residents benefit from specific protections under GDPR requirements, including additional consent mechanisms for transfers to countries without adequacy decisions. We maintain detailed records of all international transfers and their legal justifications.

Data Security Measures

Comprehensive security infrastructure protects your personal information through multiple layers of technical and organizational safeguards. SSL Version 3 encryption with 128-bit protection secures all data transmissions between your device and our servers, preventing unauthorized interception during communication.

Database security employs password protection, access controls, regular backup procedures, and encryption for stored information. State-of-the-art firewall software monitors network traffic continuously, blocking suspicious activities and potential cyber threats.

Two-factor authentication adds an extra security layer for account access, requiring both password credentials and secondary verification codes. Regular security audits, penetration testing, and vulnerability assessments ensure our protective measures remain effective against evolving threats.

Staff training programs educate employees about data protection responsibilities, confidentiality requirements, and incident response procedures. Access controls limit information availability to authorized personnel based on job responsibilities and business necessity.

Data Retention Policies

We maintain your personal information only for periods necessary to fulfill processing purposes and comply with legal obligations. Active account data remains accessible throughout your relationship with GxBet Casino to support ongoing service delivery and customer support needs.

Following account closure, we retain essential records for seven years to meet regulatory requirements, tax obligations, and potential dispute resolution needs. Marketing preferences and communication history are deleted within reasonable timeframes after account termination unless legal retention periods apply.

Financial transaction records follow banking industry standards and regulatory requirements, typically maintained for extended periods to support audit procedures and compliance reporting. Gameplay data supporting responsible gambling monitoring may be retained longer to identify problem gambling patterns.

Automated deletion procedures remove outdated information systematically, while manual review processes handle special circumstances requiring extended retention. You can request specific retention information for your account through our customer support channels.

Your Privacy Rights

Data protection legislation grants you comprehensive rights regarding your personal information processing. Access rights enable you to obtain copies of all personal data we maintain about your account, including processing purposes, data categories, and retention periods.

Rectification rights allow correction of inaccurate or incomplete information through your account settings or customer support requests. Erasure rights, commonly known as "right to be forgotten," permit deletion of personal data under specific circumstances when processing is no longer necessary.

Restriction rights enable you to limit processing activities while disputes are resolved or accuracy is verified. Portability rights facilitate data transfer to other service providers in structured, commonly used formats when technically feasible.

Objection rights permit you to challenge processing based on legitimate interests or direct marketing activities. Automated decision-making rights provide protection against solely automated processing that produces significant effects on your account status.

Cookies and Tracking Technologies

Our website employs various cookies and similar technologies to enhance functionality, analyze usage patterns, and personalize your gaming experience. Essential cookies enable basic website operations, account authentication, and security features necessary for platform functionality.

Performance cookies collect anonymous usage statistics, helping us understand popular games, identify technical issues, and optimize website performance. Functionality cookies remember your preferences, language settings, and customization choices to improve user experience consistency.

Marketing cookies support targeted advertising, promotional campaigns, and affiliate tracking while respecting your privacy preferences. Social media cookies enable sharing features and integration with external platforms when you choose to use these services.

Cookie management tools in your browser settings allow you to control cookie acceptance, deletion, and blocking preferences. However, disabling essential cookies may limit website functionality and prevent access to certain features.

Third-Party Services

GxBet Casino integrates various third-party services to deliver comprehensive gaming experiences and support operations. Payment processors handle financial transactions securely while maintaining their own privacy policies and data protection standards.

Game providers supply casino content through embedded platforms that may collect gameplay data and preferences. Live chat services facilitate customer support through external providers who access limited account information necessary for assistance delivery.

Analytics services help us understand website usage, player behavior, and service performance through anonymized data collection. Social media integrations enable account linking and sharing features when you actively choose to connect external profiles.

Each third-party relationship operates under strict data sharing agreements that limit information access to specific business purposes and require equivalent privacy protections. We regularly review partner compliance with our data protection standards.

Marketing Communications

Promotional communications keep you informed about new games, bonus offers, tournaments, and special events that enhance your gaming experience. Email marketing delivers personalized content based on your gaming preferences, account activity, and promotional interests.

SMS notifications provide time-sensitive information about account security, bonus expiration, and exclusive offers when you opt into mobile communications. Push notifications through our mobile app deliver real-time updates about promotions and account activities.

Marketing preferences can be managed through your account settings, allowing granular control over communication types, frequency, and delivery methods. Unsubscribe options are included in all promotional communications for immediate opt-out capabilities.

We respect your communication preferences and never share your contact information with external marketing companies for their independent promotional activities. Internal marketing uses your data only for GxBet Casino related offers and services.

Responsible Gambling and Privacy

Our responsible gambling commitment includes privacy considerations for players seeking support or implementing protective measures. Self-exclusion requests are processed confidentially with restricted access to authorized personnel only.

Gambling behavior analysis uses your gameplay data to identify potential problem gambling indicators while maintaining strict confidentiality. Support referrals to external organizations like BeGambleAware occur only with your explicit consent and knowledge.

Deposit limits, time restrictions, and other protective tools are implemented through your account settings with complete privacy protection. Family members or third parties cannot access your gambling activity information without proper legal authorization.

Treatment provider communications maintain medical confidentiality standards when you choose to share account information for professional gambling addiction support. We never disclose gambling-related personal information to employers, family members, or other unauthorized parties.

Data Breach Procedures

Comprehensive incident response procedures protect your information in the unlikely event of a security breach. Detection systems monitor our infrastructure continuously for unauthorized access attempts, data anomalies, and potential security vulnerabilities.

Immediate containment measures isolate affected systems, preserve evidence, and prevent further unauthorized access when security incidents occur. Assessment procedures evaluate the scope, severity, and potential impact on personal data and affected individuals.

Notification protocols ensure regulatory authorities receive timely breach reports when required by law, typically within 72 hours of discovery. Customer notifications follow legal requirements and best practices, providing clear information about incident details and protective measures.

Recovery procedures restore normal operations, implement additional security measures, and conduct thorough post-incident reviews to prevent similar occurrences. We maintain detailed incident records for regulatory compliance and continuous security improvement.

Children's Privacy Protection

GxBet Casino strictly prohibits account registration and service usage by individuals under 18 years of age. Age verification procedures during registration and ongoing monitoring help prevent underage access to our gambling services.

Parental guidance recommendations encourage adults to implement appropriate internet filtering and monitoring tools to prevent children from accessing gambling websites. We support family-friendly internet safety initiatives and responsible digital parenting practices.

Suspected underage account activity triggers immediate investigation procedures, including account suspension, identity verification requests, and potential account closure with fund returns to verified sources.

Educational resources about gambling risks and age restrictions are available through our responsible gambling section to promote awareness among adults about protecting minors from gambling exposure.

Contact Information and Complaints

Privacy-related inquiries, rights requests, and complaints can be submitted through multiple channels to ensure convenient access to our data protection team. Email communications to [email protected] receive priority handling for privacy matters with dedicated specialist review.

Live chat support provides immediate assistance for urgent privacy concerns, account access issues, and data correction requests. Our customer service representatives are trained in privacy procedures and can escalate complex matters to specialized personnel.

Written correspondence can be addressed to our headquarters in Costa Rica: Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Avenida Pastor Diaz. Formal complaints receive acknowledgment within reasonable timeframes and thorough investigation procedures.

Regulatory complaint options are available through relevant data protection authorities in your jurisdiction when internal resolution procedures do not address your concerns satisfactorily. We cooperate fully with regulatory investigations and compliance requirements.

Policy Updates and Changes

This Privacy Policy undergoes regular review and updates to reflect changes in our services, legal requirements, and industry best practices. Material changes receive advance notice through email communications, website announcements, and account notifications.

Version control maintains historical records of policy changes with effective dates clearly marked. Continued use of our services after policy updates constitutes acceptance of revised terms unless you choose to close your account.

Significant changes that affect your rights or data processing activities may require explicit consent through account confirmations or opt-in procedures. We never implement changes that reduce your privacy protections without proper notification and consent mechanisms.

Policy archives remain accessible for reference purposes, allowing you to review previous versions and understand the evolution of our privacy practices over time.

Last Updated: January 2025

Effective Date: January 2025

For questions about this Privacy Policy or our data protection practices, please contact us at [email protected] or through our live chat support system available 24/7.